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Paul Sparks
- Online English Lesson Plans, Lesson Material and Ideas for Oral English
Lessons, Hunan University of Science and Technology...
ORAL
ENGLISH: Using the Telephone - Role Playing
Lesson Objectives:
Students will learn to feel more comfortable
using the telephone and expand their skills when speaking English on the
phone. Students will further develop their vocabulary related to telephone
calls. They will understand common expressions used in everyday situations
and be able to ask for clarification when using the telephone. They will
practice spelling names and addresses over the phone.
Role
Plays for Practicing Telephone English:
Requesting Travel Information
Student
A: Choose a city in your country. You are
going to travel to this city for a business meeting over the next
weekend. Telephone a travel agency and reserve the following:
-
Round-trip
flight
-
Hotel
room for two nights
-
Restaurant
recommendation
-
Prices
and departure times
Student
B: You work in a travel agency. Listen to
student A and offer him/her the following solutions:
-
Round-trip
flight: Air JW $450 Coach, $790 First Class
-
Hotel
room for two nights: Hotel City $120 a night in the downtown area,
Hotel Relax $110 a night near the airport
-
Restaurant
Recommendation: Chez Marceau - downtown - average price $70 a person
Product
Information:
Student
A: You need to purchase six new computers
for your office. Call JA's Computer World and ask for the following
information:
-
Current
special offers on computers
-
Computer
configuration (RAM, Hard Drive, CPU)
-
Guaranty
-
Possibility
of discount for an order of six computers
Student
B: You work in at JA's Computer World
answer student A's questions using the following information:
-
Two
special offers: Multimedia Monster - with latest Pentium CPU, 256
RAM, 40 GB Hard Drive, Monitor included - $2,500 AND Office
Taskmaster - cheaper CPU, 64 RAM, 10 GB Hard Drive, Monitor not
included - $1,200
-
1
Year guaranty on all computers
-
Discount
of 5% for orders of more than five computers
Leaving
a Message:
Student
A: You want to speak to Ms Braun about your
account with her company, W&W. If Ms Braun isn't in the office,
leave the following information:
-
Your
name
-
Telephone
number: 347-8910 (or use your own)
-
Calling
about changing conditions of your contract with W&W
-
You
can be reached until 5 o'clock at the above number. If Ms Braun
calls after 5 o'clock, she should call 458-2416
Student
B: You are a receptionist at W&W.
Student A would like to speak to Ms Braun, but she is out of the office.
Take a message and make sure you get the following information:
-
Name
and telephone number - ask student A to spell the surname
-
Message
student A would like to leave for Ms Braun
-
How
late Ms Braun can call student A at the given telephone number
Selling
Your Product:
Student
A: You are a salesperson for Red Inc. You
are telephoning a client who you think might be interested in buying
your new line of office supplies. Discuss the following information with
your client:
-
New
line of office supplies including: copy-paper, pens, stationary,
mouse-pads and white boards
-
You
know the customer hasn't ordered any new products during this past
year
-
Special
discount of 15% for orders placed before next Monday
-
Any
order placed before Monday will not only receive the discount, but
also have its company logo printed on the products at no extra
charge
Student
B: You work in an office and receive a
telephone call from your local office supplier. As a matter fact, you
need some new office supplies so you are definitely interested in what
the salesperson has to offer. Talk about the following:
-
New
pens, stationary and white boards
-
Do
they have any special offers
-
You
would like to place an order for 200 packages of copy paper
immediately
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