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Paul Sparks
- Online English Lesson Plans, Lesson Material and Ideas for Oral English
Lessons, Hunan University of Science and Technology...
ORAL ENGLISH: Using the
Telephone - Discussion / Telephone Expressions
Lesson Objectives:
Students will learn to feel more comfortable
using the telephone and expand their skills when speaking English on the
phone. Students will further develop their vocabulary related to telephone
calls. They will understand common expressions used in everyday situations
and be able to ask for clarification when using the telephone. They will
practice spelling names and addresses over the phone.
Class
Discussion:
-
What
type of phone calls do you make?
-
What
type of telephone calls do you find the most difficult? Why?
-
What
things make it difficult for you to understand during a telephone
conversation?
-
Do
you feel comfortable asking for clarification on the telephone?
-
Do
you feel comfortable asking someone to repeat information?
-
Do
you feel comfortable asking someone to slow down when they are
speaking too quickly?
-
Do
you feel comfortable asking someone to spell their name or address?
Key
Vocabulary:
social
call
formal
informal
extensions
line
hold
apologize
misdialled
wrong
number
verification
acknowledgment
uh-huh
hang
up
nature
of the call
residential
phones
business
phones
inquiries
I’m
sorry
area
code
directory
assistance
reservations
Telephone
Expressions:
-
What
do you say when you answer your telephone?
-
Who
answers your telephone at home?
-
What
do you say/do if you reach a wrong number?
-
How
do you find out if you have written the number down incorrectly or
whether you have dialled it incorrectly?
-
What
phrases can you use to let someone know you are listening?
-
What
do you say if you did not understand something someone has said to you
in a telephone conversation?
Useful
Telephone Expressions:
Hello
/ Hi
Speaking
This
is he/ she
He’s
on another line right now.
You
can reach her at / on _________.
She’s
not here right now.
He’s
just stepped out.
Her
extension number is 24.
Could
you give me some information on . . . ?
Could
you tell me about . . . ?
Would
you like to hold?
Can
I get him to call you back?
Would
you like to leave a message?
She’s
not in right now. Would you like her voice mail?
Could
you hold please?
Could
you repeat that please?
Would
you mind repeating that?
How
do you spell that?
I’m
sorry I didn’t quite get that. Could you repeat that please?
I’m
having difficulty hearing you, could you speak louder please?
May
I speak to / with..?
Good-bye
/ Bye / Bye-bye
May
I take a message?
Talk
to you later.
Certainly.
Are
you busy right now?
He’s
busy at this moment?
He’s
not in today.
She’s
not at her desk right now.
I’m
sorry.
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