Paul Sparks, Listening and Speaking Lesson Plan - Note Taking

Free Resources for Students and Teachers of English as a Foreign Language in China - by Paul Sparks

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Paul Sparks, Sino-Canadian International College, Guangxi University, Nanning.

Lesson Plans for "Watch, Listen & Speak", Semester 2

Listening & Speaking, Note Taking:

Dealing with Complaints

Source: http://www.hio.ft.hanze.nl/thar/compl1.htm

Task 1: In order to deal with complaints, Sound & Vision Ltd. use a computer programme. Below you can see a copy of the programme. Listen to the tape and fill in the blanks.

	Sound & Vision Complaint Registration
Call taken by
Department
Date
Time

	Client data
Client no.
Name
Address
City
County & code
Telephone

	Complaint data
Invoice no.
Invoice date
Date of complaint
Complaint no.
	Description of complaint
Cause
Product
	Action
To be taken by
Before (date)

Click Here to return to the previous page

Source: http://www.hio.ft.hanze.nl/thar/compl1.htm

Task 1: In order to deal with complaints, Sound & Vision Ltd. use a computer programme. Below you can see a copy of the programme. Listen to the tape and fill in the blanks.

Sound & Vision Complaint Registration

Call taken by

Department

Date

Time

Client data

Client no.

Name

Address

City

County & code

Telephone

Complaint data

Invoice no.

Invoice date

Date of complaint

Complaint no.

Description of complaint

Cause

Product

Action

To be taken by

Before (date)

Task 2: Listen to tape and write down in your own words what you think the complaint is about.

_________________________

_

_

_________________________

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Click Here to return to the previous page

Source: http://www.hio.ft.hanze.nl/thar/compl1.htm

Task 1: In order to deal with complaints, Sound & Vision Ltd. use a computer programme. Below you can see a copy of the programme. Listen to the tape and fill in the blanks.

Sound & Vision Complaint Registration

Call taken by

Department

Date

Time

Client data

Client no.

Name

Address

City

County & code

Telephone

Complaint data

Invoice no.

Invoice date

Date of complaint

Complaint no.

Description of complaint

Cause

Product

Action

To be taken by

Before (date)

Task 2: Listen to tape and write down in your own words what you think the complaint is about.

_________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________

Click Here to Return to Top of Page

Click Here to return to the previous page

_________________________

_

_

_________________________